Contact Us
Live Chat
Our support team is on Live Chat every day, around the clock. Use the chat for questions about your account, payments, bonuses and our games. Requests for an indefinite self-exclusion also go through Live Chat.
Write to us at [email protected] at any time. We answer in English, German, Spanish, Norwegian and Finnish.
Complaints
Send a complaint by e-mail to our Customer Support Team or through Live Chat, with a full description and the details of your case. After investigating, we reply with the outcome within 10 days of receiving it. If we need longer, we tell you and may extend this by a further 10 days. If our answer does not settle the matter, you can ask for a manager or supervisor.
Closing your account
You can ask our Customer Support to close your account at any time. Any funds left in the account are returned to you, and obligations already entered into are honoured.